Frequently Asked Questions
How long does shipping take?+
Orders leave our studio within 2 business days. US Standard delivery takes 3–6 business days, Express 1–3. Canada, the UK and the EU take 5–10 business days, and the rest of the world 7–15.
Do you offer free shipping?+
Yes. Standard shipping is free on US orders over $150, Canada / UK / EU orders over $200 and all other destinations over $300.
What is your return policy?+
Unused pieces in their original condition can be returned within 30 days of delivery for a full refund. Monogrammed items are final sale.
How do I care for my leather?+
Wipe with a soft dry cloth, keep away from prolonged heat and apply a thin coat of leather conditioner every 6–12 months. Light scratches can be buffed out with your fingertip.
Which payment methods do you accept?+
We accept PayPal and all major credit and debit cards through PayPal's secure checkout. In most countries you can pay by card without a PayPal account.
How can I track my order?+
You will receive a tracking number by email as soon as your order ships. You can also check its status at any time on our Track Order page.
What does lifetime repair cover?+
We will re-stitch seams, refinish edges and replace hardware on any Ashford piece, free of charge, for as long as you own it. You cover shipping to our studio.
Join the Ashford letter
Occasional notes on new pieces, leather care and the people who make them. Take 10% off your first order over $100 with code WELCOME10.
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